Shipping

PROCESSING TIMES
All jewelry is in store and shipped from our QingDao factory.   Please allow up to 5 business days to process in stock orders, and 3–5 weeks for pre-orders.

LOST PACKAGE
If you received a delivery notice but can't find your package, please enter your tracking number into the carrier's direct tracking page (Ex. ups.com), as they will have the most up-to-date-info and will sometimes include a photo of the location where your package was left.   If no photo is included on your tracking page, please check around the perimeter of the delivery address as well as with neighbors.   You can also contact the carrier for more information.

If you added insurance at checkout, your package is automatically protected.   A replacement order will be issued within one business day after your claim is submitted.   If you opted out of insurance, your claim will be reviewed, and a replacement will be issued upon completion of the investigation.

Please reach out to our Customer Support Team once you know your package is irretrievable and we will file a claim on your behalf.   You have the option to receive a replacement order, or a refund (less shipping) to your original form of payment.

Please Note: We do our very best to handle lost package claims as quickly as we can, but there is no immediate solution.

INTERNATIONAL SHIPPING
International shipping fees are generated at checkout and are determined by the carrier based on the delivery location.   Duties and taxes may be incurred on your shipment that you will be responsible for upon delivery.   Vividajewelry does not have control over these fees, as they and are issued and vary by country of import.   Depending on the carrier and speed chosen at checkout, these fees may be added to your order at the time of checkout, but will not be refunded if a return or exchange has been initiated.