Refund policy

Wholesale Jewelry Return & Refund Policy

1. Scope & Application
This policy applies to all wholesale orders of jewelry products purchased from this website ([Your Website Address]).

2. Return & Exchange Timeframe

· Damaged or Defective Items: Returns are accepted within 7 days, and exchanges are accepted within 15 days of the customer's actual receipt of the shipment.
· Non-Defective Items (e.g., incorrect selection, over-ordered): We generally do not accept returns or exchanges for non-defective items to ensure the stability of our wholesale operations. For special circumstances, please contact our customer service within 48 hours of delivery for consultation. All items must meet all conditions outlined in the "Return Conditions" section below.

3. Return Conditions
To be eligible for a return or exchange, the item(s) must meet all of the following conditions:

· Product Condition: The item and its original packaging are in their original, resalable condition, unworn, unused, unaltered, and show no signs of damage. The product surface must be free of scratches, dents, wear, or any other signs of use.
· Complete Accessories: All original packaging, tags, manuals, invoices or packing slips, and all included free gifts must be returned. For high-end jewelry with appraisal certificates, the certificate must also be returned intact.
· Accurate Information: The order number, product information, and reason for return provided in the application must be accurate and truthful.

4. Non-Returnable Items
The following situations are not eligible for return or exchange:

· Customized or Personalized Items: This includes items that have been engraved, resized, or produced according to specific requirements.
· Items Related to Personal Hygiene: For hygiene reasons, items such as earring studs are final sale unless they are defective.
· Used or Damaged Items: Items that have been used, or show signs of damage due to human factors, such as staining, malfunction, breakage, wear, scratches, or dirt.
· Past the Deadline: Requests made after the specified return/exchange timeframe.
· Clearance/Sale Items or items explicitly marked as "final sale" at the time of purchase.

5. Refund Instructions

· Refund Process: The refund process will be initiated only after we have received and inspected the returned item(s) and confirmed they meet all return conditions.
· Refund Amount: The refund will be for the cost of the returned item(s) only. The original shipping fee, packaging fee, and handling charges are non-refundable. If the return is due to our error (e.g., product defect, wrong item shipped), we will cover the associated shipping costs.
· Refund Method: The refund will be issued to the original method of payment. For wholesale accounts with payment terms, the refund amount will be credited to your account balance and applied to future orders.

6. Return Shipping Costs

· Customer-Initiated Returns: For returns or exchanges due to customer reasons (e.g., wrong selection, over-ordering), the customer is responsible for all shipping costs (to and from our facility).
· Company-Initiated Returns: For returns or exchanges due to our error (e.g., defective product, incorrect shipment), we will cover the cost of return shipping for the replacement or refund.

7. Return Process

1. Contact Customer Service: Within the return/exchange timeframe, first contact our customer service team via [Your Customer Service Email or Phone]. Provide your order information and the reason for the return/exchange.
2. Obtain Authorization: After our approval, you will receive a Return Merchandise Authorization (RMA) Number. Please clearly mark this number on the outside of your return package. Returns received without an RMA number may be delayed or refused.
3. Ship the Items: Ship the eligible item(s), including all accessories and documentation, along with the RMA number, to our designated address. We highly recommend insuring your return shipment to protect against loss or damage during transit.